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Rental FAQ

Rentals FAQS

Below are some answers to some frequently asked questions. If we haven’t answered your query here, please feel free to contact us at rental@rhythmjapan.com

Summer Rental FaQ

Pick up is available only on the rental start date. Please make sure to return it to the store by the Store closing time. 

Helmets are only included for the Kids MTB package.
The replacement fee will be charged based on the cost price of an equivalent model. Highly recommended to hire a lock with a bike.
Rhythm Hirafu, Niseko
Rhythm Furano, Furano
Rhythm Summit, Hakuba
Normal wear and tear on all rental equipment will not incur a charge.
However, insurance is not built in the rate to cover any extensive damage from misuse of equipment.

Winter Rental FaQ

Equipment can be picked up free of charge after 3pm the night before the rental starts and can be kept until 10am the day after the rental period finishes.

Due to hygiene reasons we don’t rent these items. However we have a great range of low cost gloves and goggles in our retail range.

There is a replacement charge, however if the equipment is returned to us in its original state we will refund the money. In the meantime we will fit you out with a new set of skis/board so you can continue your holiday.

Rhythm Hirafu shop is located 100m from the Grand Hirafu Gondola, directly opposite of Ki Niseko.
Rhythm Summit shop is located in the centre of Hirafu Village, 50m above the town’s only traffic lights and a short walking distance form the family chair lift.
Rhythm Setsu is located inside Setsu hotel, about 300 metres from the Grand Hirafu gondola.
Rhythm Wadano (Hakuba) is located at the old Wadano Visitors Centre, next to Mominoki Hotel.
Rhythm Happo located in central Happo-one, a short walk from both the Happo-one Gondola and the Happo Bus Terminal. 
Rhythm Furano is located in custom built space inside the Fenix accommodation, directly opposite of Furano Ski Resort’s Kitanomine Gondola.
We provide a free pick up and drop off service on your first day of rentals, so once you have been fitted out with your rentals, we can drive you back to your accommodation.
Helmets, wrist guards, après boots, jackets and pants are all additional items and need to be booked separately.
There is no requirement to supply this information prior the customer’s arrival, however the more details we receive, the quicker the process is for the customer!
 We do not deliver equipment. Although we may have all your sizing details, it is still important that the renter gets fitted in the store to ensure the customer gets the right gear specific to them.
Absolutely! Regardless of the package rented, it is important that the boots fit well. If you have trouble with your boots, come into the store and we can change them for a better fit!

– Base work and p-tex
– Tunes and edge sharpening
– Base patches
– Core shots

If there is extensive but fixable damage, the minimum cost of a full tune is charged.

If equipment is damaged beyond repair the payable insurance excess is the 14-day rental price for that item.

Non-repairable damage includes:

– Snapped board or ski
– Cracked top sheet
– Excessive base damage
– De-lamination
– Lost or stolen item

View our Terms & Conditions for more details.

Yes, lessons and rental can be booked as package. But not lift pass. 
Yes, you can pick up your gear from our store in Niseko, Furano and Hakuba then take it to other resorts within Japan. 

Standard is a ski/board designed for first timers, intermediate, and the budget conscious. Standard equipment can be swapped between disciplines, helping those who can’t decide if they would like to learn skiing or snowboarding by giving them access to both!

Premium is a more specific ski/board, which is designed to cater to all ability levels, whether you’re a first timer or seasoned expert. The range features the latest equipment from the best brands. The equipment can also be swapped to suit the snow conditions or the type of riding you wish to do ie. groomers, powder, park or all mountain.

Yes. The price difference is determined by the amount of time used compared to the amount of time remaining.
Yes. Standard package can be swapped unlimited time between the same package.
Ski boots start at a size 15.5cm and then go up to a size 33.5cm

Snowboard boots start at a size US2 (kids) and go up to a size US16

No. We are unable to hold specific boards or skis as another customer may have the product out at the time of your arrival. When you pick up your rentals we can check our system and see when the product is expected back and contact you if it arrives earlier.
Yes, but you can only book with our backcountry tour. 

Contact us: If you have any questions regarding the above FAQ, please contact us at rental@rhythmjapan.com

Headquarters

1-1-34 Niseko Hirafu 4 jo, Kutchan-Cho
Abuta-Gun, Hokkaido, Japan 0440087

Business Hours

Niseko Hirafu Store
Open for Summer 8:00 am - 6:00 pm | 7 Days | From June 1st, 2024 (Closed for Winter 2023/24)
Niseko Summit Store
Closed for the Season - Returning Next Winter
Hakuba Happo and Summit Store
 Open for Summer 8:00 am - 6:00 pm | | From June 1st, 2024 (Closed for Winter 2023/24)
Hakuba Wadano
Closed for the Season - Returning Next Winter
Furano
Open for Summer 9:00 am - 5:00 pm | 7 Days | From June 1st, 2024 (Closed for Winter 2023/24)
Note: Off season opening hours are subject to change.

Phone

Niseko
Customer pick-up service, General enquires
+81 (0)136 23 0164
Lesson & Guiding
+81 (0)50 3773 0913
Rental & Agent enquires
+81 (0)50 3773 0912
Online store enquires
+81 (0)136 55 7900
Hakuba
Customer pick up service, General enquiries
+81 (0)261 72 3288
Furano
Customer pick up service, General enquires
+81 (0)167 56 7744

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