Rides Terms & Conditions
TERMS & CONDITIONS FOR RHYTHM RIDES
The following outlines Rhythm Japan’s (owned and operated by Beats Snow Sports Pty Ltd.) Terms & Conditions for Rhythm Rides.
GENERAL BOOKINGS TERMS
Payment of your lesson or tour (either via a third-party agent or directly to Rhythm Japan) constitutes acceptance of all terms and conditions listed for all parties participating in Rhythm Rides lessons or guiding (named or otherwise).
Payment of your lesson or tour (either via a third-party agent or directly to Rhythm Japan) constitutes acceptance of all Rhythm Japan and Flywire terms and conditions listed for all parties participating in Rhythm Rides lessons or guidingand/or Summer Tours Niseko products (named or otherwise).
Flywire is the Payment platform that facilitates online payment transactions for Rhythm Japan.
Lift passes are not included with any lesson or guiding product. They are required to be purchased separately for the duration of the lesson or guided product, when accessing a resort area.
No refund will be given for any unused portion of lift passes.
Please arrive in suitable warm and waterproof gear for your activity, with a valid lift ticket five minutes before your scheduled lesson/tour time. All lessons/tours start at the scheduled time and lessons/tours cannot be extended or rescheduled following the late arrival of a guest for any reason.
All parties agree that they have valid travel insurance that covers the snowsports/outdoor activity being participated in. Please note, guests are responsible for their own medical expenses including rescue fees when accessing terrain outside of the resort boundaries.
Rhythm Rides lessons and guiding may be recorded by a Rhythm sponsored photographer/videographer. Customers acknowledge that they and their party’s likeness may appear in future print or digital media without remuneration.
The 20% off* Early Bird discount only applies to bookings of three days or more of Rhythm Rides full-day or 4 hour lessons/guiding. Blackout periods apply. Black out dates: 16th Dec – 5th Jan & 25th Jan – 2nd Feb.
Early Bird booking period: June 6th – July 31st
ACCIDENT & PERSONAL LIABILITY
Skiing, snowboarding and other mountain sports are high-risk activities.
Rhythm Japan and its employees cannot be held liable for accidents or injuries, including serious bodily harm or injury resulting in death that occurs before, during or after your guide or tour.
All those who partake in a Rhythm Rides lesson/tour
All those who partake in a Rhythm Rides will indemnify and keep indemnified Rhythm Japan, its employees, affiliates and agents from all actions, suits, claims for damage and demands for personal injury, loss or damage.
RHYTHM PAYMENT TERMS
A deposit of 20% is required within seven days of the booking.
The remaining 80% is due at least seven days before the lesson/tour date.
RHYTHM RIDES CANCELLATION POLICY
- Up until seven days prior, a full refund will be provided for any reason.
- From seven days prior until 48 hours prior a 20% cancellation fee will be incurred.
- Within 48 hours of the booked lesson/tour date a 100% cancellation fee will be incurred.
- No compensation can be made for the loss of tour time due to injury or illness if the guiding has commenced. Upon receipt of a valid medical certificate, a reschedule or refund of future lessons is possible.
- We must be advised before your new lesson has commenced.
- Rhythm must receive the report within 24 hours of the cancelled/missed lesson.
- We reserve the right to cancel any reservations that do not meet our booking terms or have not been paid by the due date.
- Flywire may charge additional processing fees, including up to 1% of the refund amount.
In the event of extreme weather that has caused the resort to cease operations or the safety of the tour is at risk, we will offer a reschedule or refund of the lesson/tour
- A 100% refund is only available at the discretion of the manager for lessons/tours that have not commenced.
- A partial refund for the unused portion of lessons/tours that had already commenced.
- No compensation is available if suitable terrain is accessible for the booked lesson or tour.
RHYTHM futures CANCELLATION POLICY
Our program is offered at a fixed price for the entire season regardless of how many days you can attend during the season. We are unable to offer pro-rata refunds or rescheduled lessons due to missed training days.
We will offer a refund or reschedule only for the following reasons:
- The training session has been cancelled by Rhythm Futures.
- There is a season-ending injury – a valid medical certificate is required.
If we deem the conditions unsuitable to train in, we may decide to postpone a training day. In this instance, we will first look to reschedule the session to another suitable day, or if this is not possible we will provide a pro-rata refund.
ALL PRIVATE LESSONS
Mixed discipline private lessons are not available.
There can be no more than two ability levels in difference between lesson participants. For example levels two and three could take a lesson together, but levels three and five could not.
For mixed age lessons (adults and children) we want you to have the best experience, please contact our guest service team to ensure your goals are achievable prior to making a reservation.
Every full day lesson includes a 30 minute lunch break, this is required and can be taken at your leisure.
Please contact our Guest Services team to discuss your needs if you have:
- More than two children aged 3 – 4
- More than three beginners aged 5 -6
NISEKO PRIVATES & NISEKO GUIDING
All Niseko Guiding tours operate in Niseko Resort and its surrounding areas accessible via its lift system. It is possible to start lessons in Hirafu and Annupuri (full day only.)
All Niseko Guiding operate in Niseko Resort and its surrounding areas accessible via its lift system. There is no private transportation available.
The available meeting locations are:
- Dot Base – your instructor will meet you on snow, next to the ticket sales window.
- Gondola Base – your instructor will meet you by the stairs on the carpark side of the mountain centre.
- Family Base – your instructor will meet you on snow, next to the ticket sales window.
- Rhythm Hirafu store – your instructor will meet you on the top floor by the Rhythm Rides sales counter.
If you’ve booked a full-day lesson then you also have the option of meeting at Annupuri resort; your instructor will meet you on snow, outside the Nook. Please note that travel time is not included so it is imperative you arrive in Annupuri ready to ski/board for your chosen start time.
Premium Privates
You have the flexibility to start your lesson in Hirafu or Annupuri.
Guests who choose the Day Trip Explorer can start in Hirafu, Annupuri, Moiwa, Kiroro, Rusutsu, Teine or Kokusai.
Please indicate your preference at the time of booking.
If you wish to modify your Premium Private experience, please provide us with at least 24 hours’ notice before your lesson. This allows us to update your booking and ensure your instructor is ready to accommodate your request.
Changes requested within 24 hours are subject to availability.
An additional 2 hours is included in your booking to tailor the day to your needs. Please note if your travel time is longer than the 2 hours the additional time will be deducted from the lesson/tour duration. Please see the table below as a guideline.
From | To | Avg each way | Avg lesson time |
Niseko | Moiwa | 30 minutes | 7 hours |
Rusustu | 40 minutes | 7 hours | |
Kiroro | 60 minutes | 7 hours | |
Kokusai | 1 hour, 45 minutes | 5 hours | |
Teine | 1 hour, 45 minutes | 5 hours |
Note: full-day lessons and tours include a 30 minutes lunch break.
A 1-hour break for lunch is included.
Your reservation includes transportation for a maximum of 6 guests on the day of your Premium Private.
Lessons/tours start at the scheduled pick-up time and cannot be extended if your departure is delayed.
In total, you will have the use of your instructor and vehicle for 9 hours.
It is up to you and your instructor how you would like to best utilise this time to maximise your Niseko goals.
Please note, that your instructor’s working hours are limited to this timeframe.
After the 9 hours, you will be dropped off back to your accommodation.
The Priority Rental Experience is available to those who have booked a Premium Private with Rhythm Rides and gear rental from our Rhythm Hirafu store only.
This service offers access to a dedicated fitting queue and early rental pick-up. Pick-up is available from:
- 1 pm the day before the booking start date
- 8 am on the morning of the Premium Private
Your rental pick-up preference must be confirmed at least 48 hours in advance with the Rides Guest Services team.
Please note, the rental fitting duration can vary depending on the time of the season.
The cost of entry to the onsen is your own responsibility and is not included in the premium private.
Onsen entry is subject to the onsen’s own terms and conditions.
Rhythm Japan is not responsible for the refusal of entry or your personal belongings during the experience.
To enable your instructor to share feedback with you, you may be required to download an app.
Any of the additional services mentioned below (but not limited to) are available within the total 9-hour experience. These include:
- Visiting a grocery store in Kutchan
- Having your instructor swap rental equipment on your behalf
- Getting your equipment dropped at our workshop by your instructor (tuning fee not included)
- Visiting local retailers
Please note that these additional services must fit within the total 9-hour day, including all requests made of the instructor.
Where we state ISIA or equivalent this means that the instructor has either the ISIA stamp, or a certification provided by a certifying body that is of an equivalent standard.
Day Trip Explorer
Resort requests are required to be booked a minimum of 24 hours prior to your lesson.
If you would like to change your resort request, we recommend contacting our guest services team to make arrangements or discuss this directly with your instructor if you are with them over multiple days.
You have up to 2 hours included in your booking to tailor the day to your needs.
Please note if your travel time is longer than 2 hours the additional time will be deducted from the lesson/tour duration. Rhythm Rides is not responsible for delays due to weather and road conditions.
Please see the table below as a guideline.
From | To | Avg Each Way | Avg Lesson Time |
Niseko | Moiwa | 30 minutes | 7 hours |
Rusutsu | 40 minutes | 7 hours | |
Kiroro | 60 minutes | 7 hours | |
Kokusai | 1 hour, 45 minutes | 5 hours | |
Teine | 1 hour, 45 minutes | 5 hours |