Some of the things that are not covered under warranty include:
- Normal wear resulting from standard usage that occurs over time (chipped topsheet from crossing skis, sun faded topsheet, faded jackets, tears not located on seams)
- Damage resulting from contact with objects such as lens scratches, ripped material, chips in skis, etc
- Damage to product resulting from improper care or unnecessary roughness. (jamming tip/tail into snow, product flying off of roof racks, etc)
- Parts, hardware, accessories that were lost or have gone missing AFTER your purchase
Rhythm Japan will initially assess the faulty item(s) on the spot in-store and determine if the item is to be sent to the manufacturer for assessment dependent on the manufacturers return policy or if it can be processed and completed in store at the time.
If Rhythm Japan deems it necessary to send the item(s) to the manufacturer, the turn around can take 6-8 weeks for the item to be posted, assessed, repaired, or replaced. Rhythm Japan has no control over warranty periods exceeding this time. It is up to the manufacturer to decide if the item is to be repaired, replaced or refunded. Each manufacturer has different warranty periods or service standards for faulty items, we have no control over the repairs or assessment process for warranty issues. In most cases, products returned in used condition will be repaired instead of replaced and will not be refunded unless repair is impossible. The customer cannot decide what action is to be taken.
In cases where you have returned goods directly to the manufacturer, Rhythm Japan cannot be held accountable for repair periods, postage or communication from the manufacturer.
We will do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process.
Any items returned outside of the warranty period will generally incur a charge for the repair. For more information on your products warranty, please contact the brand directly.