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The following outlines Rhythm Japan's (owned and operated by Beats Snow Sports Pty Ltd.) Terms & Conditions for its Rental Service, and for the purchase of retail goods.
1.1. There is insurance already built into the price of the rental. This covers repairable damage, which includes:
2.1. A refund can be provided for early rental returns for booking and hire made direct to Rhythm Japan.
All customers must agree to the following personal liability and injury policy when renting equipment from Rhythm Japan. Customers renting equipment are referred to ‘The Hirer’ for the purposes of this policy:
4.1. Children’s prices are determined by age.
5.1. We encourage all customers to swap equipment when renting our Premium packages. This means you can change your skis or board to suit the snow conditions.
6.1. Be ready to hit the slopes early for your first day of riding! You can pick up your rental equipment the afternoon / evening after 4pm the day before your rental period starts. You can hold onto the equipment up until 10am the day after your rental period expires.
Rhythm Japan is proud to align ourselves with premium brands and products, but understand unintentional manufacturing faults may occur from time to time.
You are entitled to a full refund or store credit for items you purchase from Rhythm Snow Sports Japan if:
You can not return the item if it has been worn or used and tags and labels have been removed and original packaging has been disposed of.
*Sale items are included in this ‘Faulty Goods Refund Policy’
If for any reason you decide a product isn’t for you, we do offer a refund or exchange of value equivalent to the purchase price for most items provided that:
*Sale items are included in this ‘Change of Mind Policy’.
Rhythm Japan is aware your goods will experience some wear and tear – that’s what you buy them for!
All products sold by Rhythm Japan are covered by the manufacturers warranty (further information can be found on the relevant manufacturers site for their specific policies). Rhythm Japan will liaise with the manufacturer or supplier on behalf of the customer wherever possible. The manufacturer will make all final warranty decisions.
*Used and demo products are sold "as is" and do not carry a warranty by Rhythm Japan.
Hints on a few things that are NOT covered by warranty:
We understand your holiday is important and will do all we can to ensure any inconvenience is minimal.
All online bookings must be made no later than 2 days prior the fitting date to guarantee the availability. Full payments are required to confirm your bookings.
Walk-In or Last-minute booking can be arranged at our Services counter or contact our Guest Service Team at email@example.com
Payment can be made by Visa, Mastercard, and Amex cards. All payments are in Japanese YEN.
If a cancellation be made after 48 hours prior your fitting date, a cancellation fee of 100% of the in-house fitting fee will be applied, however Rhythm Japan can provide you with a store credit to the same value of the unused rental equipment. Store credit is valid for 24 months and can only be redeemed at any Rhythm Japan stores.
If an amendment be made after 48 hours prior your fitting date, Rhythm Japan can refund customer for the differences to the values but an administration fee JPY 5,000 will be applied per booking. Alternatively, Rhythm Japan can provide you with a store credit to the values with no administration fee applied. Store credit is valid for 24 months and can only be redeemed at any Rhythm Japan Stores.
For early returns if a customer is injured and can provide us with a doctor's note, we will refund the difference for the unused days. Returns must be made before 10 a.m. to receive credit for that day.
Cancellations or amendments can be made by contacting Rhythm Japan Niseko directly by email at firstname.lastname@example.org
Contact us: If you have any questions regarding the above terms and conditions, please contact us at email@example.com