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The following outlines Rhythm Japan's (owned and operated by Beats Snow Sports Pty Ltd.) Terms & Conditions for its Rental Service, and for the purchase of retail goods.
1.1. There is insurance already built into the price of the rental. This covers repairable damage, which includes:
2.1 Up until 7 days prior a full refund will be provided for any reason.
All customers must agree to the following personal liability and injury policy when renting equipment from Rhythm Japan. Customers renting equipment are referred to ‘The Hirer’ for the purposes of this policy:
4.1. Children’s prices are determined by age.
5.1. We encourage all customers to swap equipment when renting our Premium packages. This means you can change your skis or board to suit the snow conditions.
6.1. Be ready to hit the slopes early for your first day of riding! You can pick up your rental equipment the afternoon / evening after 3pm the day before your rental period starts. You can hold onto the equipment up until 10am the day after your rental period expires.
7.1. A deposit of 20% is required within 7 days of making a booking.
Rhythm Japan is proud to align ourselves with premium brands and products, but understand unintentional manufacturing faults may occur from time to time.
You are entitled to a full refund or store credit for items you purchase from Rhythm Japan if:
You can not return the item if it has been worn or used and tags and labels have been removed and original packaging has been disposed of.
*Sale items are included in this ‘Faulty Goods Refund Policy’
If for any reason you decide a product isn’t for you, we do offer a refund or exchange of value equivalent to the purchase price for most items provided that:
*Sale items are included in this ‘Change of Mind Policy’.
Rhythm Japan is aware your goods will experience some wear and tear – that’s what you buy them for!
All products sold by Rhythm Japan are covered by the manufacturers warranty (further information can be found on the relevant manufacturers site for their specific policies). Rhythm Japan will liaise with the manufacturer or supplier on behalf of the customer wherever possible. The manufacturer will make all final warranty decisions.
*Used and demo products are sold "as is" and do not carry a warranty by Rhythm Japan.
Hints on a few things that are NOT covered by warranty:
We understand your holiday is important and will do all we can to ensure any inconvenience is minimal.
Contact us: If you have any questions regarding the above terms and conditions, please contact us at firstname.lastname@example.org