Japan’s one-stop shop for outdoor equipment!

Language

Niseko / Hokkaido

Hakuba / Honshu

NSW Snowy Mountains

Frequently Asked Questions

FAQs

Below are some answers to some frequently asked questions. If we haven't answered your query here, please feel free to contact us at info@rhythmjapan.com

GENERAL RENTALS FAQ

Equipment can be picked up free of charge after 3pm the night before the rental starts and can be kept until 10am the day after the rental period finishes.

Due to hygiene reasons we don’t rent these items. However we have a great range of low cost gloves and goggles in our retail range.

There is a replacement charge, however if the equipment is returned to us in its original state we will refund the money. In the meantime we will fit you out with a new set of skis/board so you can continue your holiday.

Rhythm Niseko is located in the centre of Hirafu village, 50m above the town’s only traffic lights and a short walking distance from the family lift. Rhythm Summit is located right near the traffic lights on the main street in Hirafu Village, right beside Green Farm Cafe.

Rhythm Hakuba is located at the old Wadano Visitors Centre, next to Mominoki Hotel.

We provide a free pick up and drop off service, so once you have been fitted out with your rentals, we can drive you back to your accommodation. Find out more about our pick up service by clicking here.

Helmets, wrist guards, après boots, jackets and pants are all additional items and need to be booked separately.

No. These are rented and booked as separate items.

There is no requirement to supply this information prior the customer’s arrival, however the more details we receive, the quicker the process is for the customer!

We now have a service called Platinum, where rental equipment can be delivered and fitted in your accomodation. To find out more about Platinum and how you can use this service, click here.

Otherwise, we do not deliver equipment. Although we may have all your sizing details, it is still important that the renter gets fitted in the store to ensure the customer gets the right gear specific to them.

Absolutely! Regardless of the package rented, it is important that the boots fit well. If you have trouble with your boots, come into the store and we can change them for a better fit!

There is insurance already built into the price of the rental. This covers repairable damage, which includes:

– Base work and p-tex
– Tunes and edge sharpening
– Base patches
– Core shots

If there is extensive but fixable damage, the minimum cost of a full tune is charged.

If equipment is damaged beyond repair the payable insurance excess is the 14-day rental price for that item.

Non-repairable damage includes:

– Snapped board or ski
– Cracked top sheet
– Excessive base damage
– De-lamination
– Lost or stolen item

View our Terms & Conditions for more details.

Lift passes and lessons need to be booked independently as Rhythm provides rentals only.

Yes, you can pick up your gear from our store in Niseko and Hakuba then take it to other resorts within Japan. Find out more about our multi-resort rental by clicking here.

Yes! If you’re renting our premium range in both of our locations (Niseko and Hakuba), you can store your equipment at the shop.

Standard is a rental specific Ski/board, which is designed for first timers and the budget conscious. The equipment is an easy to use entry- level ski or board. We fit you with the ski/board and you stick with that item for the duration of your rental period.

Premium is a retail specific ski/board, which is designed to cater to all ability levels, whether your a first timer or seasoned expert. The range features the latest equipment from the best brands. The equipment can also be swapped to suit the snow conditions or the type of riding you wish to do ie. groomers, powder, park or all mountain.

Yes. The price difference is determined by the amount of time used compared to the amount of time remaining.

No. This is only available on the Premium package.

Ski boots start at a size 15.5cm and then go up to a size 33.5cm
Snowboard boots start at a size US2 (kids) and go up to a size US16

No. We are unable to hold specific boards or skis as another customer may have the product out at the time of your arrival. When you pick up your rentals we can check our system and see when the product is expected back and contact you if it arrives earlier.

You can submit the Summit Booking Form and we will try our best to accommodate to the request.

PLATINUM SERVICE FAQ

Please provide us with 48 hour advanced notice prior to your fitting day for a full refund. We can make changes to your reservation at any time.

The store will perform a Store credit/ Cash refund based on the unused days of your booked rental period.

Be sure to mention where you will be staying. If you have changed your accommodation after your booking confirmed, please inform us. Our platinum team will come to your accommodation at the confirmed time/date.

Sure. We provide maximum 3 days rentals cost as credits back to your new purchase.

Yes. It’s no limits to the amount of times you swap your equipment. You can simply bring your equipment to our Main Store or call our Guest Service team to arrange a Platinum Service Specialist to assist you.

Absolutely. Please contact our Guest Service Team at info@rhythmjapan.com

Absolutely. Please contact our Guest Service Team at info@rhythmjapan.com

When our specialist come to provide the fitting service at your accommodation, you can make an appointment with them to arrange for the returning equipment pick up date and time. Alternatively, you can simply call us 0136 23 0164 at the time you are ready to return it. We will send our staffs come to pick it up.

When our specialist come to provide the fitting service at your accommodation, you can make an appointment with them to arrange for the returning equipment pick up date and time. Alternatively, you can simply call us 0136 23 0164 at the time you are ready to return it. We will send our staffs come to pick it up.

We carry ski/ snowboard boots to fit a 3-year-old right up to size 16.

Certainly, it’s no charge for you to switch from ski to snowboard or snowboard to ski.

Feel free to let us know if you have specific request on ski length. Otherwise, our technicians are experts in suggesting equipment to suit your ski ability, age, height, weight, and shoe size.

We will refund the difference for the unused days. Returns must be made before 10 a.m. to receive credit for that day.

Helmets are not compulsory.  However, we do recommend them for anyone hitting the slopes.  They are available for reservation online.

Renting the equipment is like renting a car. If you do not use your gear for a day, you must pay for it unless you return it for that day. If you plan to do that, you must make two separate reservations.

We will do our best based on availability however can’t guarantee that you will receive the exact model requested. We can guarantee that you will get a current model ski or snowboard perfect for the local conditions.

Reserve as soon as you know your vacation dates. Full refund can be provided for any cancellations 48 hours prior your rental starts.

Boot-only rentals are available at our stores on a first come, first served basis. We do not take reservations for boot-only rentals.

Only children, 13 and under are eligible for Kids Rentals.

TOP