Copyright © 2020 Rhythm Snow Sports Japan.

Frequently Asked Questions

FAQs

Below are some answers to some frequently asked questions. If we haven't answered your query here, please feel free to contact us at info@rhythmjapan.com

GENERAL RENTALS FAQ

Equipment can be picked up free of charge after 3pm the night before the rental starts and can be kept until 10am the day after the rental period finishes.

Due to hygiene reasons we don’t rent these items. However we have a great range of low cost gloves and goggles in our retail range.

There is a replacement charge, however if the equipment is returned to us in its original state we will refund the money. In the meantime we will fit you out with a new set of skis/board so you can continue your holiday.

Rhythm Base shop is located 100m from the Grand Hirafu Gondola, directly opposite of Ki Niseko.
 
Rhythm Main st. shop is located in the centre of Hirafu Village, 50m above the town's only traffic lights and a short walking distance form the family chair lift.
 
Rhythm Hakuba is located at the old Wadano Visitors Centre, next to Mominoki Hotel
 
Rhythm Furano is located in custom built space inside the Fenix accommodation, directly opposite of Furano Ski Resort’s Kitanomine Gondola.

We provide a free pick up and drop off service, so once you have been fitted out with your rentals, we can drive you back to your accommodation. Find out more about our pick up service by clicking here.

Helmets, wrist guards, après boots, jackets and pants are all additional items and need to be booked separately.

No. These are rented and booked as separate items.

There is no requirement to supply this information prior the customer’s arrival, however the more details we receive, the quicker the process is for the customer!

We now have a service called Platinum, where rental equipment can be delivered and fitted in your accomodation. To find out more about Platinum and how you can use this service, click here.

Otherwise, we do not deliver equipment. Although we may have all your sizing details, it is still important that the renter gets fitted in the store to ensure the customer gets the right gear specific to them.

Absolutely! Regardless of the package rented, it is important that the boots fit well. If you have trouble with your boots, come into the store and we can change them for a better fit!

There is insurance already built into the price of the rental. This covers repairable damage, which includes:

– Base work and p-tex
– Tunes and edge sharpening
– Base patches
– Core shots

If there is extensive but fixable damage, the minimum cost of a full tune is charged.

If equipment is damaged beyond repair the payable insurance excess is the 14-day rental price for that item.

Non-repairable damage includes:

– Snapped board or ski
– Cracked top sheet
– Excessive base damage
– De-lamination
– Lost or stolen item

View our Terms & Conditions for more details.

Lift passes and lessons need to be booked independently as Rhythm provides rentals only.

Yes, you can pick up your gear from our store in Niseko and Hakuba then take it to other resorts within Japan. Find out more about our multi-resort rental by clicking here.

Yes! If you’re renting our premium range in both of our locations (Niseko and Hakuba), you can store your equipment at the shop.

Standard is a rental specific Ski/board, which is designed for first timers and the budget conscious. The equipment is an easy to use entry- level ski or board. The equipment can be swapped to suit the snow conditions or the type of riding you wish to do ie. groomers, powder, park or all mountain.

Premium is a retail specific ski/board, which is designed to cater to all ability levels, whether your a first timer or seasoned expert. The range features the latest equipment from the best brands. The equipment can also be swapped to suit the snow conditions or the type of riding you wish to do ie. groomers, powder, park or all mountain.

Yes. The price difference is determined by the amount of time used compared to the amount of time remaining.

Yes. Standard package can be swapped unlimited time between the same package.

Ski boots start at a size 15.5cm and then go up to a size 33.5cm
Snowboard boots start at a size US2 (kids) and go up to a size US16

No. We are unable to hold specific boards or skis as another customer may have the product out at the time of your arrival. When you pick up your rentals we can check our system and see when the product is expected back and contact you if it arrives earlier.

You can submit the Summit Booking Form and we will try our best to accommodate to the request.

ONLINE STORE FAQ

Yes, we ship to all country.

Please note that all international sales are final. Due to high shipping costs, we are not able to offer returns or exchanges on international orders.

We are not responsible for any goods lost or damaged in transit. Unless you received the wrong product or it is defective, all international sales are final.

International orders may be subject to customs and duty charges, which vary greatly depending on the destination country. These charges are payable upon arrival and are not included in the original purchase price or shipping charges.

If your country is not listed here, or if you would like to request a specific method of shipment, please feel free to email info@rhythmjapan.com

1. For all orders shipped internationally, the shipping fee is:

Orders under ¥10,000, shipping is ¥2,000
Orders over ¥10,000 shipping is free

2. For local orders in Japan, the shipping fee is:

Please visit our online terms & conditions page for our full return policy on domestic and international orders. This also includes instructions if you have an order you would like to return.

We accept American Express, Mastercard, JCB, and VISA credit cards.  At this time, gift cards can only be redeemed in our stores or by phone.

To view your order status, log in to your account and go to ‘Order History’. You’ll see a summary of your most recent order and the stage of progress your package is in (Order Placed, Order in Progress, Preparing to Ship, Shipped, Delivered, etc.). To track items that have already shipped, you’ll receive a shipment notification email that includes a tracking number and estimated delivery date.

You can only make changes or cancel an order if the order status is still processing . Once an order is in progress or has shipped you will not be able to make any changes or cancellations. To view your order status, log in to your account and go to ‘Order History’.

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